Terms of Service
Aventra Consulting
Effective Date: December 5, 2025
Last Updated: December 5, 2025
1. Agreement to Terms
Welcome to Aventra Consulting ("we," "us," "our," or "Company"). These Terms of Service ("Terms," "Terms of Service," or "Agreement") govern your access to and use of our AI-powered receptionist and chatbot services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
Contact Information:
Aventra Consulting
70 Bond Street
Hull, HU1 3EY
United Kingdom
Email: [email protected]
Website: https://aventraconsulting.co.uk/
2. Eligibility and Account Requirements
2.1 Business Use Only
Our Services are designed exclusively for business use and are not available to individual consumers. By using our Services, you represent that you are accessing them on behalf of a business entity.
2.2 Age Requirement
You must be at least 18 years of age to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old.
2.3 Account Registration
To access our Services, you must create an account. You agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your account credentials confidential and secure
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account
2.4 Geographic Availability
While our Services are available internationally, certain features may be restricted based on your location due to legal or operational constraints.
3. Description of Services
3.1 AI-Powered Solutions
Aventra Consulting provides the following AI-powered services to business clients:
AI Receptionist:
An artificial intelligence system designed to handle incoming communications, schedule appointments, answer common questions, and route inquiries appropriately.
AI Chatbot:
An intelligent conversational interface that engages with your customers, provides information, handles inquiries, and supports customer service operations.
3.2 Service Delivery
We host and maintain all AI systems on your behalf
Services are delivered through cloud-based infrastructure
You may receive separate account access to manage and monitor your AI solutions
Services are accessible 24/7, subject to scheduled maintenance and unforeseen outages
3.3 Service Modifications
We reserve the right to:
Modify, update, or discontinue any aspect of the Services with reasonable notice
Add or remove features to improve functionality
Update underlying AI models and technologies
We will provide at least 30 days' notice for material changes that negatively impact your use of the Services, except where immediate changes are required for security, legal compliance, or system integrity.
4. Subscription Plans and Pricing
4.1 Subscription Models
We offer the following pricing structures:
Monthly Subscriptions:
Recurring monthly billing for ongoing access to Services
Various tiers available based on features and usage limits
Billed automatically via Stripe at the beginning of each billing cycle
One-Time Setup Fee:
Initial setup and onboarding fee for implementation
Includes system configuration, integration, and training
Non-recurring charge separate from monthly subscription
4.2 Usage-Based Pricing
Depending on your subscription tier:
Basic Plans: May include usage limits (e.g., number of calls, messages, or interactions per month). Usage beyond your plan's limits may result in:
Additional charges based on our current overage rates
Service throttling or temporary suspension until additional capacity is purchased
Prompt to upgrade to a higher-tier plan
Unlimited Plans: Available at premium pricing tiers with no usage caps, subject to our Fair Use Policy (Section 4.5).
Specific pricing, tiers, and usage limits are detailed in your subscription agreement or available on our website.
4.3 Free Trial
We offer a 14-day free trial for eligible new customers. During the trial:
You have access to Services as specified in your trial plan
No payment is required during the trial period
Your subscription will automatically begin at the end of the trial unless you cancel
You must provide valid payment information to start a trial
4.4 Billing and Payment
Subscriptions are billed monthly in advance
Payment is processed automatically via Stripe
You authorize us to charge your designated payment method
You are responsible for ensuring your payment method remains valid and current
All fees are in British Pounds (GBP) unless otherwise specified
4.5 Failed Payments
If payment fails:
We will attempt to process payment up to 3 times over 7 days
You will receive email notifications of payment failures
Your Services may be suspended after failed retry attempts
A reactivation fee may apply to restore suspended accounts
We reserve the right to terminate accounts with persistent payment failures
4.6 No Refunds
All fees are non-refundable. This includes:
Monthly subscription fees
One-time setup fees
Overage charges
Fees for any partial month of service
There are no refunds for:
Unused time in your billing cycle
Cancellations mid-billing period
Dissatisfaction with Services
Account terminations for policy violations
4.7 Price Changes
We may change our pricing at any time. For existing customers:
Price changes will not apply to your current billing cycle
You will receive at least 30 days' notice of price increases
Continued use after the notice period constitutes acceptance of new pricing
You may cancel before new pricing takes effect to avoid charges
5. Cancellation and Termination
5.1 Cancellation by You
You may cancel your subscription at any time by providing 14 days' written notice to [email protected].
Upon cancellation:
You will retain access to Services until the end of your current billing period
No refund will be provided for the remainder of the billing cycle
Your account and data will be handled according to Section 5.4
5.2 Termination by Us
We reserve the right to suspend or terminate your account immediately, without notice, if:
You breach any provision of these Terms
You engage in prohibited activities (Section 6)
Your payment fails after retry attempts
We determine your use poses security or legal risks
We cease offering Services generally
We may also terminate your account for convenience by providing 14 days' written notice.
5.3 Effect of Termination
Upon termination or cancellation:
Your access to Services will cease
You remain liable for all fees incurred prior to termination
We will retain data as necessary for legal compliance
Provisions that by their nature should survive will continue (e.g., intellectual property, liability limitations, dispute resolution)
5.4 Data Upon Termination
Following termination:
You may request an export of your data within 30 days
We will delete or anonymize your data in accordance with our Privacy Policy and data retention obligations
We are not responsible for data loss after the 30-day window
6. Acceptable Use and Prohibited Activities
6.1 Acceptable Use
You agree to use our Services only for lawful business purposes and in compliance with:
All applicable laws and regulations
These Terms of Service
Our Privacy Policy
Any additional policies we provide
6.2 Prohibited Activities
You may NOT use our Services to:
Illegal Activities:
Engage in or facilitate any illegal, fraudulent, or unauthorized activities
Violate any local, national, or international laws or regulations
Data Protection Violations:
Input personal data of individuals without proper consent or legal basis
Violate data protection laws including UK GDPR
Process sensitive personal data (health, financial, biometric) without appropriate safeguards
Inappropriate Content:
Create, transmit, or store abusive, harassing, threatening, or defamatory content
Generate content that promotes violence, hatred, or discrimination
Use Services for adult, sexually explicit, or pornographic purposes
High-Risk Applications:
Use AI outputs for medical diagnosis or treatment decisions
Rely on AI for legal advice or legal decision-making
Use AI outputs for critical financial decisions without human review
Deploy in life-or-death scenarios or emergency response systems
System Abuse:
Reverse engineer, decompile, or attempt to extract source code from our Services
Interfere with or disrupt the integrity or performance of our Services
Attempt to gain unauthorized access to our systems, networks, or data
Bypass security measures or authentication mechanisms
Commercial Restrictions:
Resell, sublicense, or redistribute our Services without authorization
Use Services to develop competing products or services
Frame, mirror, or scrape our Services or content
Fair Use Violations:
Abuse unlimited plans through excessive, unreasonable, or non-business use
Use automated systems to artificially inflate usage
Engage in activity that degrades service for other customers
6.3 Consequences of Violations
Violation of these acceptable use policies may result in:
Immediate suspension or termination of your account
Legal action to enforce our rights
Reporting to relevant authorities
Liability for any damages caused by your violations
7. Intellectual Property Rights
7.1 Ownership of Services
Aventra Consulting retains all rights, title, and interest in and to:
The AI receptionist and chatbot platforms, software, and technology
Our proprietary AI models, algorithms, and methodologies
All source code, systems, infrastructure, and technical implementations
Our trademarks, logos, branding, and marketing materials
Any improvements or modifications we make to the Services
Nothing in these Terms transfers ownership of our intellectual property to you.
7.2 License to Use Services
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during your subscription period.
This license does NOT permit you to:
Modify, copy, or create derivative works of our Services
Distribute, sell, lease, or sublicense access to our Services
Use our Services to develop competing products
7.3 Your Content and Data
"Your Content" means any data, information, text, or other materials you input into or transmit through our Services, including customer conversations processed by our AI systems.
You retain all ownership rights in Your Content. By using our Services, you grant us a limited license to:
Use, process, and store Your Content solely to provide Services to you
Use aggregated, anonymized, and de-identified data derived from Your Content to improve our Services, develop new features, and enhance our AI models
We will not:
Sell Your Content to third parties
Use Your Content for purposes unrelated to providing Services to you
Share identifiable client information without your consent
7.4 AI-Generated Outputs
AI outputs are the responses, text, suggestions, and content generated by our AI systems based on Your Content and interactions.
Ownership: You own all AI-generated outputs produced through your use of the Services.
License to Us: You grant us a non-exclusive license to use AI outputs for:
Quality assurance and service improvement
Training and enhancing our AI models (in anonymized form)
Developing new features and capabilities
Your Responsibility: You are solely responsible for:
Reviewing AI outputs for accuracy and appropriateness
Any use you make of AI-generated content
Ensuring AI outputs comply with applicable laws before use
7.5 Feedback
If you provide us with feedback, suggestions, or ideas about our Services ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to you.
8. AI-Specific Terms and Disclaimers
8.1 Nature of AI Technology
You acknowledge and understand that:
Our Services use artificial intelligence and machine learning technologies
AI systems are probabilistic and may produce unexpected or incorrect outputs
AI-generated content should be reviewed by humans before use in critical contexts
AI performance may vary based on input quality, context, and use case
8.2 No Guarantee of Accuracy
We do NOT guarantee that AI outputs will be:
Accurate, complete, or error-free
Free from bias, offensive content, or inappropriate material
Suitable for your specific use case without review
Compliant with industry-specific regulations without your verification
8.3 Your Responsibility for AI Outputs
You are solely responsible for:
Reviewing and verifying all AI-generated outputs before use
Ensuring AI outputs meet your quality and compliance standards
Any decisions made based on AI recommendations
Consequences of using AI outputs in your business operations
8.4 Third-Party AI Providers
Our Services utilize third-party AI technologies, including but not limited to OpenAI and Anthropic (Claude). Your use of our Services is also subject to:
The terms of service of these third-party providers
Limitations and restrictions imposed by AI provider policies
Changes in third-party AI capabilities or availability
We are not responsible for:
Third-party AI provider outages or service interruptions
Changes to third-party AI models or performance
Third-party provider policy changes that affect our Services
8.5 Prohibited AI Applications
You specifically agree NOT to use AI outputs for:
Medical diagnosis, treatment decisions, or healthcare advice
Legal advice or legal representation
Financial advice or investment decisions without professional review
Critical safety systems where errors could cause physical harm
Any application where AI errors could result in significant harm
9. Data Protection and Privacy
9.1 Privacy Policy
Our collection, use, and protection of your personal data is governed by our Privacy Policy, available at https://aventraconsulting.co.uk/privacy-policy.
By using our Services, you agree to our Privacy Policy.
9.2 Data Processing
You acknowledge that:
We process Your Content to provide Services to you
Data may be processed by third-party service providers (hosting, AI providers, payment processors)
Data processing occurs in accordance with UK GDPR and applicable data protection laws
9.3 Your Data Protection Obligations
You represent and warrant that:
You have all necessary rights and consents to input data into our Services
You comply with UK GDPR and all applicable data protection laws
You will not input personal data without proper legal basis and consent
You have appropriate data processing agreements in place with your customers
9.4 Data Security
While we implement industry-standard security measures, you acknowledge that:
No system is completely secure
You are responsible for maintaining confidentiality of your account credentials
You should implement your own security measures for sensitive data
We are not liable for security breaches beyond our reasonable control
10. Warranties and Disclaimers
10.1 Limited Warranty
We warrant that our Services will perform substantially in accordance with our documentation under normal use conditions. Our sole obligation under this warranty is to use commercially reasonable efforts to correct documented defects.
10.2 Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
Implied Warranties:
Merchantability
Fitness for a particular purpose
Non-infringement
Quiet enjoyment
Performance Warranties:
Uninterrupted or error-free operation
Defect-free Services
Specific results or outcomes from AI outputs
Compatibility with your systems or requirements
Content Warranties:
Accuracy, reliability, or completeness of AI outputs
Freedom from harmful, offensive, or inappropriate content
Compliance with industry-specific regulations or standards
10.3 Service Availability
We strive for high availability but do not guarantee:
100% uptime or continuous availability
No interruptions, delays, or errors
Availability during maintenance windows
Performance during force majeure events
10.4 Third-Party Services
We are not responsible for:
Performance, availability, or reliability of third-party services (OpenAI, Claude, Stripe, etc.)
Changes to third-party terms or pricing
Third-party security breaches or data losses
Integration issues with third-party platforms
11. Limitation of Liability
11.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
11.2 Excluded Damages
IN NO EVENT SHALL WE BE LIABLE FOR ANY:
Indirect Damages: Loss of profits, revenue, business opportunities, goodwill, or reputation
Consequential Damages: Any damages arising indirectly from our Services
Incidental Damages: Costs of replacement services or lost data
Special Damages: Unique or extraordinary damages specific to your situation
Punitive or Exemplary Damages: Damages intended to punish or make an example
This exclusion applies even if we have been advised of the possibility of such damages.
11.3 Specific Exclusions
We are not liable for:
AI Output Issues: Inaccurate, biased, offensive, or inappropriate AI-generated content
Business Decisions: Losses resulting from decisions made based on AI recommendations
Third-Party Actions: Actions or omissions of third-party service providers
Data Breaches: Security breaches at third-party providers beyond our control
Service Interruptions: Downtime, outages, or performance degradation
Integration Issues: Compatibility problems with your systems or software
Regulatory Compliance: Your failure to comply with industry-specific regulations
User Error: Misuse of Services or failure to follow documentation
11.4 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
Natural disasters, pandemics, or acts of God
War, terrorism, civil unrest, or government actions
Internet or telecommunications failures
Cyberattacks, hacking, or security incidents
Third-party service provider outages
Labor disputes or strikes
11.5 Basis of the Bargain
You acknowledge that:
These limitations reflect the allocation of risk between the parties
Our pricing reflects these limitations on liability
You would not receive the same pricing without these limitations
These limitations apply even if any limited remedy fails its essential purpose
12. Indemnification
12.1 Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless Aventra Consulting, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
Your use or misuse of the Services
Your violation of these Terms
Your violation of any law or regulation
Your violation of any third-party rights, including intellectual property or privacy rights
Your Content or data you input into our Services
Your use of AI outputs in your business operations
Claims by your customers or third parties related to your use of our Services
Any negligent or willful misconduct by you or your employees
12.2 Indemnification Process
If we seek indemnification from you:
We will promptly notify you of the claim
You will have sole control of the defense and settlement (with our approval)
We may participate in defense at our own expense
You will not settle any claim without our prior written consent
You will keep us reasonably informed of defense proceedings
12.3 Our Right to Participate
We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.
13. Confidentiality
13.1 Confidential Information
"Confidential Information" means any non-public information disclosed by either party that is marked as confidential or would reasonably be considered confidential given the nature of the information and circumstances of disclosure.
Our Confidential Information includes:
Technical details of our AI systems and platforms
Pricing and business terms not publicly available
Product roadmaps and development plans
Your Confidential Information includes:
Business information and customer data
Configuration and usage information
Financial and billing information
13.2 Obligations
Each party agrees to:
Maintain the confidentiality of the other party's Confidential Information
Use Confidential Information only for purposes of this Agreement
Not disclose Confidential Information to third parties without consent
Protect Confidential Information with the same care as its own confidential information (but no less than reasonable care)
13.3 Exceptions
Confidentiality obligations do not apply to information that:
Is or becomes publicly available through no breach of this Agreement
Was rightfully known prior to disclosure
Is independently developed without use of Confidential Information
Is received from a third party without breach of confidentiality obligations
Must be disclosed by law or court order (with notice to the disclosing party if permitted)
13.4 Duration
Confidentiality obligations survive termination of this Agreement for a period of three (3) years.
14. Dispute Resolution and Governing Law
14.1 Governing Law
These Terms and any disputes arising from or related to these Terms or the Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
14.2 Jurisdiction and Venue
You agree that any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of England and Wales. You consent to the personal jurisdiction of these courts and waive any objection to venue.
14.3 Informal Resolution
Before filing any formal legal action, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We commit to working in good faith to resolve disputes.
14.4 Limitation Period
Any claim or cause of action arising from these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred.
14.5 No Class Actions
You agree to bring claims only in your individual capacity and not as part of any class action, consolidated action, or representative proceeding. Class arbitrations, class actions, and representative actions are not permitted.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements you enter with us, constitute the entire agreement between you and Aventra Consulting regarding the Services and supersede all prior agreements, understandings, and communications.
15.2 Amendments
We may modify these Terms at any time by:
Posting updated Terms on our website
Notifying you via email at least 30 days before changes take effect
Updating the "Last Updated" date at the top of this document
Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to changes, you must cancel your account before they take effect.
15.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
15.4 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver will be effective unless made in writing and signed by an authorized representative of Aventra Consulting.
15.5 Assignment
You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent. Any attempted assignment in violation of this provision is void.
We may assign these Terms or any rights hereunder without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
15.6 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights. Only you and Aventra Consulting may enforce these Terms.
15.7 Relationship of the Parties
You and Aventra Consulting are independent contractors. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship.
15.8 Notice Requirements
Notices to You:
We may provide notices to you via:
Email to the address associated with your account
Posting on our website
In-app notifications
Notices are effective upon sending.
Notices to Us:
You must send notices to:
Aventra Consulting
70 Bond Street
Hull, HU1 3EY
United Kingdom
Email: [email protected]
Written notices are effective upon receipt.
15.9 Force Majeure
Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
15.10 Survival
The following provisions survive termination or expiration of these Terms:
Payment obligations
Intellectual property provisions
Warranty disclaimers
Limitation of liability
Indemnification
Confidentiality (for 3 years)
Dispute resolution and governing law
General provisions
15.11 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
15.12 Language
These Terms are drafted in English. Any translation is provided for convenience only. In case of conflict between English and translated versions, the English version prevails.
16. Contact Information
For questions about these Terms of Service, please contact us:
Aventra Consulting
70 Bond Street
Hull, HU1 3EY
United Kingdom
Email: [email protected]
Website: https://aventraconsulting.co.uk/
For technical support, billing inquiries, or account issues, please use the same contact information.
17. Acknowledgment
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE OUR SERVICES.
Last Updated: December 5, 2025
Effective Date: December 5, 2025
© 2025 Aventra Consulting. All rights reserved.